Spoiled by the weather and an automtic door closing: Queen Victoria Cruise Review by Cha-Cha

Queen Victoria 4
Member Since 2011
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Spoiled by the weather and an automtic door closing

Sail Date: June 2017
Destination: Europe - British Isles & Western
Embarkation: Southampton
We love Cunard ships, we are now Diamond status so have sailed with them many times, we normally chose them over Princess or P&O as in our experience, their service is the best of them all.

This time is was a short cruise which covered our 51st Wedding Anniversary, so we chose a Q4 Penthouse Butler Suite. Cannot understand why it is called a Penthouse, it was just a normal nice suite, not massive and infact the right hand side of the bed was less than 2 foot away from the wall and for the firts time we had a lady butler, in our opinion she was not as good as our previous male butlers. The Queens Grill restaurant was as usual really excellent and their al la carte menu was truly great.

But the cruise was marred by 2 incidentss, the first was outside of Cunard's control, the weather. Strong winds caused the ship to stay in Amsterdam for 2 nights, not just one, so we were unable to go into Zeebrugge, Cunard did not offer any compensation like even a free glass of More wine, nothing at all!.

The second incident was much worse, on our Anniversary evening the 4th June 2017, after an excellent dinner and gluten free anniversary cake, served in the Queens Grill and before going to the theater to see the evening show, I was taken short and so I popped into the Grill's gentlemens toilet. On entering I saw the door was open (but didn't know it was an automatic door), on leaving whilst in the door entrance area, the automatic door closed, hitting my right arm quite heavily and causing extensive bruising. So we went down to Reception to report the incident, I filled iin a form which asked had I been seen by the Medical staff, so with the Duty Officer, Joanne, we walked down to the centre. After 20 minutes a doctor arrived, examined my arm to say nothing was broken and then presented us with a bill for $194, I exploded. It was not my fault, I had expected to get an apology and someone to just say sorry, instead they wanted us to pay, you will never understand my anger and annoyance, on our 51st Wedding Anniversary evening.

We continued to refuse to sign for the charge, though they did say if it was their fault it would be refunded. We left the Medical Centre refusing to pay.

The following morning at Reception we saw the Customer Relations Manager. She knew all about the incident, the door ahd been checked and found to be wworking as normal. I suggested that the door when closing should sound an alarm, like a reversing truck, she half heartedly apologised, so we left. The charge was never made, but it left a sour taste in our throats.

We wonder if anyone else ha sbeen hurt by these doors, which obviously do not have movement sensors fitted, WHY NOT CUNARD?. Less

Published 06/16/17
2 Helpful Votes

Cabin review: Q47051 Penthouse

OK but there was no room around the bed, TV sound didn't work on Chanel 43 broadcasts, it still smelled of varnish.

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