NEVER AGAIN!!!: Magellan Cruise Review by p108nny
Overall Member Rating
Destination: Europe - Western Mediterranean
However, despite the ship itself being beautiful, spacious and clean (with the exception of the mugs, glasses and cutlery), the food and the service left a lot to be desired.
On the first day we boarded, some passengers were left behind due to a late coach. Seeing as though the ship left Newport and ended up in Liverpool, they were running a coach service from one port to another. Despite us booking this, the day after we paid we were told it was full, that was that, there was no offer of help sorting something else, no offer of a partial refund, nothing, leaving us to fund out own 5 hour trip to Newport, which was expensive, difficult and stressful last minute. Thank God we were not on that coach though, because the passengers on the More late coach had to get on the ship from a smaller boat, as we hovered just off the coast of Wales. I would have been petrified if that were me.
The only thing to eat was something they were claiming was pizza. Except I don't know what it was. It was floppy, it didn't have cheese on it, it has a kind of thick, gloppy sauce that coated your teeth to the point where you had to scrape it off them. They were heavy and horrible and left us both feeling very ill.
The evening set menu wasn't great, enjoyable, or warm when served.
Both restaurants were suffering a 'malfunction' at breakfast time, which meant the entire ship had to dine in the cafe. There was no room, so we couldn't sit down. People were sitting on the floor in the corridors and doorways to eat. Once again, the food wasn't great.
We docked in Dublin, but my day was ruined by a horrible upset stomach, clearly resulting from something I'd eaten the day before. So not only did I skip my meal that night, but I was too scared to eat or drink anything on the boat because I didn't want to be ill again, and our cabin had to be vacated by 7am the next morning.
I was still, of course, charged the daily service charge for dinner, even though I didn't eat it. You can get this daily charge of £5 per person removed, if you can go through the shame of going to reception, asking for it to be removed, and filling in a form all about why you want it changing and what you want it changing to, as well as all of your personal details - I'm sure this isn't necessary.
It was very tricky, as not many staff members spoke English very well, so often it was hard to find someone who could help/answer your questions.
I never want to go on a cruise again. Being stuck at sea, ill and starving, even for one night, was horrible.
Go on this ship at your own risk. Make sure they give you what you pay for. Know that, however much you pay for your ticket, you will still be left with a bill at the end of your trip. Less
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