Won't go on Princess again!: Crown Princess Cruise Review by mammy gazzo

Crown Princess 1
mammy gazzo
Member Since 2012
5 Forum Posts

Overall Member Rating

Won't go on Princess again!

Sail Date: May 2017
Destination: Europe - British Isles & Western
Embarkation: Southampton
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America.

I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise.

It got off to a bad start due to IT problems and then when we finally started to set sail circa 6 hours late the ship had to cock back up to deal with A medical emergency for a crew member.

We arrived in Zeebrugge on the Sunday morning, a little later than expected, however passengers were not allowed to leave the ship due to immigration, all nationalities bar British and European had to present themselves on the ship with passports and eventually British and Europeans were allowed to leave and an hour or so later all other nationalities, this however, cut short everyone's time in port.

Next onto Copenhagen, no immigration problems here and a great day was enjoyed until we got back on ship and an announcement was made that instead More of leaving port at 3.00 a.m. To travel to Helsingborg in Sweden, the ship would be staying put as the seas would be too rough to tender in, so the contingency was to stay put in Copenhagen for a further day. Why didn't princess have contingency plans to dock further up the Swedish coast and bus guests into Helsingborg? Instead of which we never got to visit Sweden

Whilst in Copenhagen, Norwegian immigration joined the ship and all nationalities bar, British and European had to attend for interview, so they would be allowed to enter Norway. Why did this happen? Who knows, I have never known anything like this on cruises befor

Booked the Crown Grill at a cost of $58, well don't bother, bad form the start when we waited ten minutes just to get acknowledged at the entrance. Service very slow, and hour and a half before we got anywhere near a main course! When mains were served the wrong steaks were given to the wrong person and as mine didn't have the jus and I didn't want it, mine had to go back. New steak arrived and I could have soled my shoes with it. Never got asked if we wanted more wine. Complained to both the Matrie D and the Head waiter and all we got was thank you for your feedback and they still charged ue in full.

Complete fiasco in the casino with a punter pushing and shoving everyone on the roulette out of the way to get her bets on. Croupier and table manager did and said nothing but I did. Ended up in handbags at dawn with the Casino Manager asking this lady to move to another table but she didn't and he did nothing more. I spoke with him the following day and expressed my dissatisfaction and told him the money obviously talks and she wasn't removed due to the amount she was putting in the tables. He told me that he had watched the CCTV and that he had looked for me to apologise and that she had been spoken to, but she should have been banned from the casino in my opinion

Charged for drinks in our bill, when we had a drinks package, went to the front desk and the lad couldn't raise a smile, apologise or even speak with me, he just pressed a few buttons and printed off a new copy of our bill with it removed and when I told him that a smile wouldn't go a miss he sarcastically grinned at me

Great staff in the smoking lounge in the casino (Luka) and both Sydney and Grace in the Crooners bar.

Food not as good, with the steak on the staple menu in the dining room been replaced with a burger, for dinner in a restaurant setting?

On another Celebrity cruise in a couple of weeks and looking forwar to it, as food and overall experience much better Less

Published 06/13/17
7 Helpful Votes

Cabin review: IBa253 Interior

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mammy gazzo
Member Since 2012
5 Forum Posts
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